Return & Refund Policy

At Tearific, we are committed to delivering premium quality tea products. Due to the consumable nature of our products, we follow a strict but fair return policy.

1. Returns

• Returns are only accepted for damaged, defective, or incorrect products.
• Products must be unused, unopened, and in original packaging.
• Returns are not accepted for change of mind or personal taste preferences.

2. Reporting an Issue

• Any issue must be reported within 48 hours of delivery.
• Please provide clear photos/videos of the product and packaging as proof.

3. Refunds & Replacements

• Once the issue is verified, we will offer either a replacement or refund.
• Refunds will be processed to the original payment method within 5–7 business days.

4. Non-Returnable Items

• Opened or used products
• Products without original packaging
• Items reported after the 48-hour window

5. Cancellation Policy

• Orders can be cancelled only before they are shipped.
• Once shipped, cancellation is not possible.

6. Important Note

As tea is a natural product, slight variations in taste, color, or aroma are normal and not considered defects.

For any return or refund requests, please contact our support team with your order details.